Frequently Asked Questions
Frequently Asked Questions

A: We have 11 stores in 6 states

ALABAMA: Birmingham/Irondale, Huntsville, and Mobile
LOUISIANA: Shreveport
OHIO: Cincinnati/Springdale
SOUTH CAROLINA: Columbia and Greenville
TENNESSEE: Chattanooga, Knoxville, and Nashville
VIRGINIA: Chesapeake

You can find your closest store by using our store locator here.

A: We are open 7 days a week. All stores are open Monday through Friday 9am-6pm and Saturday 8am-6pm. Our Sunday hours vary from store to store.

Sunday 10am-6pm


Sunday Noon-6pm


A: Yes! We have stores named Southeastern Salvage, Home Emporium, and Southeastern Salvage Home Emporium.
A: As Mask Mandates are lifted, we will adjust our protocols in response. All our stores are following guidelines from the Center for Disease Control and Prevention (CDC), as well as state and local health and government officials.

We ask that you continue to practice social distancing and please shop responsibly. Everyone’s safety is still our priority. If you would like any of our staff to wear a mask while helping you, please ask them to do so.

We will also continue taking measures to ensure that our stores are sanitary and safe for all visitors. If you see an area of the store that needs attention, please let our staff know.

If you are ill or are supposed to be under quarantine, we respectfully ask you to PLEASE STAY HOME. We will still be here when you’re well and ready to shop. We all have to do our part to keep our community protected and we thank you for your understanding.

We value you as a customer and we’re doing what we can to keep you safe while shopping with us. Be well and please continue to stay safe.
A: We are not a salvage company and we do not sell used car parts. The majority of our products are brand new and first quality, but we do sell many products made of reclaimed and upcycled materials, as well as some seconds and overruns.
A: Since we are not a salvage company, we do not buy any items like this.
A: Sorry, we don’t ship or deliver our products at this time.
A: We do not sell products through our website and have no immediate plans of offering ecommerce.
A: For product availability, please contact your local store directly. Our website shows many of the products we sell, but items vary from store to store so the only way to know if a store has them in stock is to check with the store directly. If you are looking for something specific, you may want to contact your store prior to your visit.
A: Transfers can sometimes be done from other store locations, but certain stores are unable to transfer products between them. You will need to talk with your local store manager to see if an item is available to be transferred to the store. Items will not be shipped directly to you. You will have to pick them up at your local store.
A: We take Cash, Checks, Credit/Debit Cards: VISA, MasterCard, Discover, and American Express, as well as Southeastern Salvage Home Emporium Gift Cards.
A: We do not take phone orders and all purchases must be paid in person.
A: We do sell Southeastern Salvage Home Emporium Gift Cards and you can buy them in any amount you want. You cannot add money to a card once it is purchased.
A: Unfortunately we do not have a layaway program. You must pay for your merchandise in full at the time of purchase.
A: If you are not completely satisfied with your purchase, simply return it along with your original receipt within 30 days of purchase (3 days on rugs / NO RETURNS on cut roll vinyl, cut carpet, certain upholstered goods, and items marked non-returnable). We will repair it, replace it, or refund your money.

For returns with valid receipts, we will refund:
• CASH if your purchase was made in cash or a check over 10 days ago.
• A mailed CHECK if your purchase was made with a check less than 10 days ago.
• CREDIT / DEBIT CARDS: A credit to your credit or debit card if your purchase was made with a credit or debit card. It may take your bank or credit card company 7-10 days to adjust your account.

Please be aware, many card issuers (banks, credit unions or government issued cards) have implemented new policies on how return and refund transactions are processed. Many issuers no longer allow returns or refunds for immediate credit to the card on which the transaction was originally processed. The issuer has suggested that we issue refunds with a store credit, gift card or similar process. As a retailer, we have no control over this. Please know and understand your card issuer’s policy on returns or refunds BEFORE you use your card for a purchase. Once you use the card, we are both bound by the card issuer’s policy or procedure for how returns or refunds are processed.

For returns without valid receipts, an in-store merchandise credit may be issued at the discretion of the manager on duty.
A: Yes, this is something we call a Will-Call. You must pay for the item in full and we will hold it for you until you can pick it up. All Will-Calls must be picked up within 7 days or the merchandise will be returned to stock.
A: If that happens, please let us know before the 7 days is up and we will do our best to work with you to extend this time period within a reasonable time limit.
A: We do not have a 24/7 Customer Service department. All social media pages are monitored by our corporate office Monday through Friday 9am-5pm EST. Please know, you are important to us and we will respond as soon as possible.
A: Sorry, we do not cut countertops or offer any installation services for any of our products.
A: Many of our doors are sold prehung. If they are not prehung, we have a full service Door Shop in our Chattanooga store location and can hang the door for an additional charge. The Chattanooga store will quote a price and all orders must be prepaid. Your store can request this quote for you. Once the order is complete, it will be transferred to your local store for you to pick up. Please allow for extra time to have this done.
A: You will need to take your own measurements, but we do have a computer program in our Kitchen & Bath department to design your kitchen and determine exactly what cabinets and accessories will fit.
A: We truly appreciate your military service to our country as well as the contribution contractors make in our communities, but because our prices are already so low, we do not offer additional discounts.

A: We get new shipments weekly. The best way to find out about new shipments and new products is on our social media pages or join our VIP Club. For social media links go to the Follow Us! tab at the top of our website. We also have sections for New Stuff and Special Buys on our Home page or you can access it from the Products tab at the top of the page.

Click here to join our free VIP Club for exclusive offers and promotions along with advance notice on upcoming sales and new products!

This website is designed to give customers a general idea of the type of products we sell.
Products, Styles, Colors, and Prices may vary by store. Prices subject to change without notice.
If you are looking for something specific, please confirm availability and price with the store.